FAQ’s

Below you will find the answers to the questions we get asked the most! If you are still not satisfied, click the orange “Help” button on the right hand side of the screen.

When can I get my first box?

We blend coffee a few times a week to guarantee that your order will be with you in a few days.

Will you deliver to me?

Yes, we deliver nationwide in the UK. Any standard address (excludes PO boxes) that can receive post can receive a box of coffee from eightpointnine and our boxes are especially designed to fit through your letterbox.

Do I have to subscribe?

It’s completely up to you. When you sign up for eightpointnine you can select whether you select a “one-off box”, or you can choose to have your boxes of coffee sent on a regular basis – weekly, fortnightly or monthly. You can easily pause, re-schedule or cancel your coffee deliveries in the ‘My Account’ section of our site so there is flexibility at all times.

Can I cancel anytime?

Yes! There’s no commitment – you can cancel your deliveries at any time or re-schedule them with a few hassle free clicks. If you’re going on holiday, for example, it’s really easy to push back your delivery for a week or two from the ‘My Account’ section of our site.

What sort of coffee can I order?

We offer a range of delicious, Fairtrade coffees sourced from six countries across the globe. We take pleasure in sourcing the best coffees that are small-batch roasted and hand-blended for your enjoyment.

How much coffee will I receive in each box?

Each box contains 250 grams of our great tasting coffee, blended to your exact requirements. Why 250 grams? We calculate that is enough for 28 single shot cups of coffee with a little bit left over just in case. For the average coffee drinker that should last about a fortnight, and for the real coffee-addicts, that should cover a week. Don’t worry though – weekly deliveries are available!

How do I choose the perfect coffee blend for me?

Your coffee is personalised to suit your own taste and preferences. You tell us what you like by using our simple taste and flavour sliders and answering our brew and coffee drink questions, and then name it. We hand-blend your coffee based on your choices ensuring you receive your own perfect blend each week.

Can I tweak my coffee blend?

Yes of course, and as often as you like! If you decide you want your coffee a bit richer or sweeter, then it’s really no problem. You can tweak your blend as many times as you like using our personalisation tool and we’ll send you this new blend on your next delivery date.

Designing and tweaking sounds a bit complicated, can you select a blend for me?

Don’t worry, if you don’t know what you like you can always select one of our tried and tested blends such as Roaster’s choice. We regularly select and hand-blend a specialty blend that will showcase the best coffee flavours from around the globe. And the best bit? If you really like one of these blends, then you can change to receiving a regular order of your new favourite.

Will your coffee work for my brew method?

Yes. Because all our coffee is hand-blended to your specification, we will freshly grind it for your favourite coffee making method or just send you the fresh beans if that is what you prefer.

How do I create an order?

Ordering is simple. You choose your coffee using our personalisation tool then let us know how often you want it. All you have to do then is sit back and wait to enjoy your coffee when it arrives – it’s as simple as that.

How often do I pay?

Once you’ve signed up, we’ll take payment at the time of your order, and you only pay for each box of coffee you receive. There is no need for you to worry about forgetting to pay and you won’t be charged if you have paused or suspended your deliveries.

Can I send a box of coffee to someone living at a different address as a gift?

Yes you can send one-off gifts either to your address or the recipient’s address. We are also developing an annual coffee subscription gift for you to give to your coffee loving friends or family so watch this space!

Do I need to sign for my coffee delivery?

No, all eightpointnine boxes have been designed to fit through a normal sized letterbox.